Terms & Conditions

Welcome to our website. By continuing to browse and use this site, you are agreeing to comply with and be bound by the following terms and conditions of use, which, along with our privacy policy, govern Coast & Cove Escapes’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Coast & Cove Escapes’ or ‘The Joiner’s Cottage’ or ‘us’ or ‘we’ refers to the owner of the website, whose registered office is SnapBack Properties LTD T/A Coast & Cove Escapes, South East Farm, Birling, Morpeth, Northumberland, NE65 0XS, United Kingdom. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Please review these terms carefully before you start to use our website. If you have any questions regarding any of our terms, please contact us at:

SnapBack Properties LTD T/A Coast & Cove Escapes
South East Farm
Birling
Morpeth
Northumberland
NE65 0XS
United Kingdom

Booking Terms & Conditions

These booking terms and conditions apply to all confirmed bookings created on or after 7th January 2026 and supersede all previous versions.

Introduction and references

coastandcoveescapes.co.uk (“the Website”) is a website owned and operated by Coast & Cove Escapes who shall be referred to as “we”, “us” or “our” in these terms and conditions.

To make it easier to read these terms and conditions there are a number of further definitions which we use:

  • “Deposit” means a deposit of 30% of the total holiday accommodation cost (which includes any “extras” selected at the time of booking);
  • “Holidaymaker” means you and each person going on holiday with you on your booking;
  • “Owner” means Coast & Cove Escapes
  • “Property” means the holiday property you book through us; and
  • “You” means the lead person making a booking through us.

When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully, particularly section 13 headed “Limitation of Liabilities and Legal”.

1. Contract and Booking

Bookings cannot be accepted from persons under 18 years of age.

The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag and hen dos, may not be allowed unless special arrangements (including the possible requirement for a safety deposit) are made with the Owner.

No bookings are valid until confirmed by us in writing (including by email).

2. Booking Fees, Deposits and Balance Payments

When making a booking you will be required to pay a booking fee to us which will be clearly identified as part of the overall price you pay. The booking fee is payable for the service we provide that allows you to book a Property.

If you make a booking more than 9 weeks before the holiday date you will be required to pay a Deposit when making the booking and the balance will be due no later than 9 weeks before the holiday is due to start.

If you make a booking within 9 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.

We reserve the right to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.

At certain times of the year you may be eligible to secure your next holiday with a deposit which is less than the standard Deposit (30% of the total accommodation cost). If eligible, we will give you details of any applicable terms before, or when, you make your booking.

3. Standard Cancellation Terms

  • 21 or less days’ notice – No refund due
  • 22-35 days’ notice – 10% of the total accommodation cost
  • 36-49 days’ notice – 20% of the total accommodation cost
  • 50-63 days’ notice – 40% of the total accommodation cost
  • More than 63 days’ notice – your liability to pay the balance will be waived, however, the Deposit will not be refunded. If the holiday was paid in full and more than 63 days’ notice is provided then 2/3rds of the total accommodation cost will be refunded.

If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.

4. Holidaymakers’ responsibilities

You will ensure that you and all Holidaymakers will:

  • act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
  • report to the Owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
  • not smoke at the Property nor allow anyone else to smoke at the Property;
  • not allow more than the maximum number of people or pets to stay at the Property as stated on the Website;
  • at all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
  • not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
  • treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
  • secure the Property (including all windows and doors) whenever leaving the Property.

We and the Owner will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.

5. Owner’s responsibilities

The Owner will ensure that:

  • the Property is cleaned and ready for the Holidaymakers by the stated arrival date and time;
  • suitable arrangements are made for you to access the Property;
  • they treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property;
  • they can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;
  • they, and the Property, comply with all applicable laws and regulations (including health and safety regulations);
  • adequate liability insurance is in place in respect of the Holidaymakers’ stay; and
  • all Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow the Owner or any representative, including us, access to the Property if reasonably required).

However, the Owner and we will not be responsible, nor liable to you (or any Holidaymakers) for any events outside the Owner’s or our reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.

6. Pets

During your stay, 2 small dogs are welcome.

The following dog terms apply:

  • Dogs must be under strict control at all times while in or at the Property;
  • Any fouling must be cleared up without delay;
  • The dog owner must bring the dog’s bed or basket for sleeping in;
  • Dogs must not be left alone in or at the Property or elsewhere at any time;
  • Dogs are not allowed in bedrooms unless approved by the property owner. They must not lie on beds or furniture, and any hair should be cleaned up before departure;
  • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
  • Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Owner;
  • You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.

If you break these terms, the Owner (including their representative) or we may notify you that you have broken these terms and may cancel the booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.